Join Our Team
We have an immediate need for a responsible, reliable individual to assist our Facility Use Manager and Special Events Manager with execution of events.
You will work evening and weekend hours to set up and manage the smooth running of events working closely with our Operations Team. You will work closely with outside catering vendors who use our kitchens and ensure that they leave it in a clean and orderly fashion. You will ensure that the facility is set up and the grounds are clean throughout the event and that restrooms are equipped and maintained during the event along with any other maintenance need that may arise. You will ensure that the facility is left clean, reset and ready to open for our regular business hours. This position works member exhibit openings, weekend festivals, member events and serve as the key host for private events
You must have a positive, customer service attitude and be able to take direction, follow procedures and be respectful at all times. You will be a gracious and professional problem solver and have strong computer skills, interpersonal skills, have your own transportation and a valid driver’s license. You must be able to lift 50 lbs., bend, stretch, stand for extended periods of time, climb stairs, reach, twist, sit, walk and/or run. Qualifications include High School degree or equivalent, prior experience in event planning preferred with some college exposure. You must be able to pass a background check and be available to start immediately.
Please reply by email to lbeck@stamfordmuseum.org, jgromoko@stamfordmuseum.org for immediate consideration and include your resume. You may also apply in person at Stamford Museum & Nature Center, 39 Scofieldtown Road, Stamford, CT 06903.
Title: Visitor Services Team Member
Organization: Stamford Museum & Nature Center
Supervisor: Visitor Services Manager
Employment Status: Part-Time - Hourly
Serves as the “first face” of the Stamford Museum & Nature Center for our visiting public, members & guests in multiple locations on the site including the front gate, back gate, gift shop, museum galleries and front desk and works our special events, festival weekends, etc. as assigned.
Essential Duties & Responsibilities:
Front and Back Gate:
• Welcomes the public/members/guests and takes admission fees. Tracks the number and types of visitors to SM&NC daily.
• Reconciles cash and sales at the end of the day.
• Provides site maps and timely accurate information about current exhibitions, activities and events, as well as promotes upcoming events.
• Provides driving directions and parking instructions as needed, including directing visiting school buses to the designated drop-off and parking areas and alerting appropriate staff of arrival.
• Keeps up to date on all of our programs, activities, events & exhibitions by reading Next magazine upon publication and asking for clarification as needed.
• Checks membership status and renews expired memberships. Actively solicits new members by offering information regarding the features and benefits of membership.
• Inputs information into Altru database including visitor attendance, membership sales and any other information as requested.
• Responsible for closing main gate to exiting visitors in the event of a lost child report. Directs emergency vehicles to appropriate site location as required.
• Attends staff meetings and trainings as required.
• Other duties as assigned.
Gallery Attendant:
• Welcomes the public and ensures the safety of the public visiting the exhibitions; paying special attention to all objects that should not be touched.
• Provides information about the Museum's activities and exhibitions.
• Shares visitor feedback with appropriate staff members.
• Manages crowd control in the museum galleries as needed.
• Maintains order, cleanliness, and neatness of hands-on activity areas and lobby gift shop and in the galleries.
• Handles phone and in-person inquiries and provides accurate information in a warm and friendly manner.
• Attends staff meetings and trainings as required.
• Other duties as assigned.
Gift Shop:
• Greets museum visitors, provides accurate information in a warm and friendly manner. Sells memberships when staffing the gift shop.
• Reconciles cash and sales at the beginning and end of the day.
• Manages gift shop inventory and replenishes displays. Engages shoppers with specific information on merchandise in an effort to boost sales.
• Keeps gift shop physical space clean, neat and including wiping glass shelving, vacuuming, etc. on a daily basis.
• Keeps up to date on all of our programs, activities, events and exhibitions by reading Next magazine upon publication and asking for clarification as needed.
• Attends staff meetings and trainings as required.
• Other duties as assigned.
SPECIALIZED KNOWLEDGE, SKILLS, QUALIFICATIONS
• One year experience in a customer service related position preferred
• Strong interpersonal and verbal communication skills
• Takes initiative and solves problems in a positive manner
• Excellent written and verbal communication skills
• Excellent interpersonal and client service skills
• Must be a strong team player
• Ability to organize work area and prioritize projects
• Excellent computer skills
• Database input experience helpful
• Must be available to work evenings/weekends/holidays
• Must have reliable transportation
• Must be able to work in inclement weather and at any site location
• Must be able to lift 50 lbs, bend, stretch, stand for extended periods of time, climb stairs, reach, twist, sit, walk, and/or run.
• Must be able to pass our background screening process
CONTACT & RELATIONSHIPS:
Public/Members Provides information, gets information.
Staff Problem solving, provides information, gets information
Volunteers Provide information or expertise.
To apply: Email resume to Brian O’Toole, Visitor Services Manager
The Stamford Museum & Nature Center is an Equal Opportunity Employer.